The Westin Minneapolis

Cleanliness was not appropriate to the rate reviews at all. There was urine in the lobby elevator (2) the Thursday night we arrived with a horrible accompany smell. After informing the staff they “mopped” however the entire 3 nights there, the stain and smell remained and was never fully disinfected or cleaned properly at all. The beds were not comfortable. The sheets felt like sandpaper and sounded like sandpaper. There was no comfort and therefore we were not well rested at all the entire time Thursday to Sunday. On Sunday they knocked on the door 4 different times about checking out. Made us feel like we were being evicted and expelled. It was very rude and nerve racking. We were told noon was check out but they insisted on rushing us out before 11am. WILL NEVER RETURN WILL NEVER RECOMMEND THE WESTIN MINNEAPOLIS TO ANY ONE EVER. HORRIBLE EXPERIENCE. I would give 0 or even -5 as my rating if it was available as an option.

Location

Construction, room with no view in hotel that did not seem full

Thomas the bartender was amazing

Not having a full bar/restaurant

Location

The parking, restaurant closed, lounge closed early, no mention of everything under construction when booking, staff was unhelpful. Marriott property directly across the street with an open lounge, no mention by westin staff.

Enjoyed the convenience of our location. Went to Minneapolis to see a concert at the Target Center and was able to walk there and to other local restaurants. Room was comfortable, however wish there was a microwave, normally rooms have that but it's okay.

The hotel's restaurant was undergoing construction and there was zero prior notice, which included any snack / drink services. With that, there was no vending machine for snacks or beverages, so guests were expected to have that prior to arriving or dealing with nothing. There wasn't any explicit directions on what parking was sponsored / owned by the hotel, so when arrival we parked in a non-sponsored lot and wasn't able to come and go when wanted. Pictures for this style room were in accurate, so when walking in quite disappointing. While checking in a young man was quite rude and harsh with his responses to me. Again, no micro wave in the room, so even if we had snacks to heat up we were not able to.. Definitely did fit mine or my family's expectations and will probably not book with you again.