Crowne Plaza Dallas Market Ctr - Love Field an IHG Hotel

The Staff! The Staff was sooo friendly and welcoming.

I didn’t like that you have to pay to park now, which is super expensive if you have to go in and out all day. The parking use to be free at this location which is one of the reasons we chose this hotel. I also didn’t like that the rooms were not clean. Bed lien looked dirty and hair between the sheets and there was a cockroach in bathroom. There is also isn’t anymore ice machines.

I arrived at the property, laid on the bed, and changed my clothes. When I went to use the restroom, I saw that the room had not been cleaned. The shower was full of a man’s hair. It was disgusting, especially since I had already laid on the bed and used the room’s furniture, even used towels, which probably have been used by someone else’s, before realizing this. They later moved me to another room at 3 AM, but I had to wait 20 minutes because there was only one employee managing the entire property. The new room they gave me reeked of food, and the sheets didn’t feel clean at all. After a long day, I came here expecting to relax, but instead I had to deal with this. To make things worse, the elevators were not working because a fight had broken out in the building. The property was surrounded by police cars and ambulances, and I was forced to use a dirty service elevator because the guest elevators were shut down due to blood from the incident. This has been my worst hotel experience by far. The staff couldn’t offer a refund because I booked through a third party, and they basically dismissed my concerns when I reported everything at checkout.

Booking mess up The reservation that I had made. But fortunately the hotel straightened it out. I will not be using booking again.

The Security and Cleanliness

Room Didn't get as cold as we would have liked