The Royal Sonesta Chicago River North

Location

The smell they pump in!

Staff fantastic. Clean. Location great. Staff the best! View in one room superb!! View in second room disappointing.

Pool closed. Pool closed really affected our stay. Especially with pool closed, rooftop terrace should have been open later than 10:00. You locked the door to rooftop terrace at 10:00...way too early. Our first stay here was the best...this third stay was disappointing with poor view one room and no pool, early rooftop shutdown. Again, the staff was the best!!!

Roof top, location, coffee in lobby. Friendly staff!

Excellent central location near the “Grand” red line station and walking distance to Riverwalk. Rooms were clean, sleep was comfortable, and curtains blocked light well. The rooftop offers a nice view of Chicago and is accessible during the day. The bellboy (Spiro) and the front-desk staff were nice.

The hotel's full name can be confusing - be sure to enter "North" in your GPS to avoid arriving at the wrong location (there's also "West"). Check-in was frustrating: although we arrived around 11 a.m. and agreed to pay the $40 early check-in fee, we were then told no rooms were available, which made the whole process feel pointless. The furniture in the room was visibly worn and dated, and several amenities weren’t working: the pool was closed (we were told it was due to a city council order), and the ice machine on our floor was out of order. Additionally, due to the hotel’s proximity to a fire station, siren noise was frequent, even during the night.