Grand Matlali Hills Resort & Spa Natural Experiences

The location was perfect, we went on an all inclusive and the food in every restaurant was delicious with great staff.

The communications between guest services and the operations team could have been better. The hotel had refurbished another part of the hotel and meals were switched to this location but the guests were not informed. Also the cleanliness of the room at check in had not been as thorough as would have been hoped but the staff were very quick in making things right.

the staff was absolutely amazing. the pools were the perfect temperature.

the elevator was down and we didnt get a tour of the whole resort. you could tell it was short staffed but the staff they had more than made up for it.

the staff were very nice and everything was clean.

1) the AC in the first or second rentals were not working. On day two and third rental unit, we finally had working AC ***NOTE: the first until had an ocean view and we were placed in a until that was bigger but look out to a roof of the building next door*** 2) the free WiFi didnt work at all. ONLY option was to pay for upgrades by devise 3) expected to tip everyone even though tips were said to be included 4) no hot water in the showers

the staff was very nice. the food was delicious

they charge you extra if you check in before time. They say they to this in order to give you the room clean and tidy. HOWEVER, when we received the room it was full of little rubbers and the shower was with hair. The worst, the wc also had some hair, dont want to think about where it came from. i thought that maybe they would clean it the day after, but they never removed the hairs. I would not come back, sorry to say this, but in my opinion it was tooooo expensive to receive such a messy and dirty room