Secrets Puerto Los Cabos Golf & Spa18+-All Inclusive

Beautiful setting well maintained facility.

The pool circulaying pumps were ionsand there was algegrowing on the sidewalls of the pool. No effort to clean or check chlorine level

It is pretty and visually stunning.

Food was really bad; staff was not helpful.

The majority of the staff did an amazing job. The facility was clean and well staffed. During our stay we experienced hurricane Norma. We received timely information and care.

We were told we had a 400.00 dollar credit on our account. We did not realize it was the hold on our credit card and proceeded to use it. I think training on that would be helpful.

The staff was great and food was good.

Could not swim at the ocean, hard to get seating at both pools, and room service food not great.

Incredible location & facilities

Not enough staff & slow service at restaurants. Loud, obnoxious American clientele makes it feel like youre on a cruise ship. Only a few hours of music per day at the pool - no vibe.

Upgraded to Preferred Service. Preferred Pool and Lounge totally worth it! Nice Jacuzzi with Ocean Front view!

Beds too soft

Nature (which doesnt have much to do with hotel). Hotel looks nice but needs A LOT OF maintenance.

Disappointment big time! Totally overrated. 1. I dont know who qualified this hotel as 5* but this is totally wrong! Management , service , food quality was worst than 3* hotel. First of all they charge me and my guest $1K more then my reservation without authorization which is total scam. Basically we paid $1K per night! Which is absolutely absurd. It is not a luxurious hotel. This obviously ruined our mood and I wasted a significant portion of my time dealing with all that instead of enjoying my short vacation. I still dont know how much and when they are going to refund us. They said it was a mistake . One thousand dollars mistake (out of $2k) - nonsense! 2. No one explained to us what was where in this hotel. We came to the pool and were asked to leave since we are not VIP which we had no idea about and they immediately asked us to pay extra so we can use that pool! I already paid way extra for a hotel like that! It was embarrassing and frustrating. We had to take our stuff and leave. 3. Food was terrible. We could barely find something to eat in all inclusive hotel. Smelly, obviously not fresh fish in a-la cart restaurant, beef that was over cooked and rubbery, flies on uncovered seafood, even quesadillas were so bad - just chewy tortilla with tiny bit of cheese. Hows this possible in Mexico to ruin a quesadilla??? 4. Room service - 1h40min we waited for one simple dish. Unacceptable! 5. We ordered taxi with hotel concierge, it brought us to deferent location and had to take another taxi wasted 40 min instead of 10 and $50 instead of $10-$15. 6. 5 star hotel that doesnt provide airport transportation for their guests - what kind of service is that!? We only came for 3 days and this hotel totally ruined it! Total rip off. 50 min massage cost $260 , seriously!? Room was always freezing with no instruction on how to adjust AC it was very annoying to ask every time.