Canopy by Hilton San Francisco SoMa

Super cute property and nicely decorated and furnished rooms, love the vibe and style. The bar tender at the downstairs lounge was very friendly.

They did not have valet available which was one of the reason we picked the property. The staff didn’t offer any alternative incentive to make up for the inconvenience. The place was nearly empty and lacking energy. The roof top bar closed early so we were turned away when we arrived after an event at oracle park. Room service was unavailable. The breakfast in the morning was good, but service and staff were slow and uninviting.

I originally booked the location because it was within reason of our event which made getting there convenient

When purchasing a stay at a hotel, you intend to be able to park at the location. Unknown to me they are unable to accommodate their guest and make them park at a parking garage that is 5 min walking time. Plus I had to pay an additional $44 for parking one night in the garage. Once we parked had checked in and gone up to our room we found our door open and maintenance was in there working on electrical issues. Here I was intending to get ready for my event. In which I had to get dressed in the toilet room. As there was no other room other than the shower stall to have a little bit of privacy. Not to mention the doors on the toilet room and shower stall are beautiful but only glazed glass in which everything is noticeable. When told about the issues it was dismissed and nothing further was made of it. I had to wait on maintenance to leave my room so I could leave for our event… as I did not feel comfortable leaving my personal items in a room when this individual was not invited in. Knowing you were checking a guest to a room that was not prepared for them, and to not take accountability shows lack of leadership at this facility. Very disappointing that such a special occasion was handled so carelessly by the face of this establishment

Location

Didn’t like how you have to pay an additional $75.00 just to park your car there. This is not disclosed at time of booking the room and that is bad business practice. I have never paid an additional charge just to park your personal vehicle at the hotel I have stayed at. I think that is unfair and a ripoff.