The Ritz-Carlton Rancho Mirage

Pool and Mountain View. Excellent

Nothing

I only liked the family pool area

The Ritz-Carlton promises the finest personalized service and a luxury experience, but unfortunately, our stay at the Rancho Mirage location didn’t live up to that standard. From the moment we arrived, the overall service and room quality felt underwhelming. The room itself showed signs of poor upkeep—specifically, a leaking shower head and a drain that wasn’t working properly, which made the stay feel far from luxurious, especially considering the rate of nearly $1,000 per night. There was a noticeable lack of the warm, attentive service you’d expect from a Ritz-Carlton. Small touches that typically make a guest feel special were missing. The only redeeming aspect was the pool area, which was well-kept and enjoyable, but it wasn’t enough to make up for the rest of the experience. Overall, it didn’t feel like a five-star resort stay, and we left disappointed rather than pampered.

Lovely setting, very comfortable rooms and good service with some great features for kids.

Only one pool for kids and all the food and drinks were very expensive for the quality.