Seminole Hard Rock Hotel & Casino Hollywood

Room cleaning, pool restaurant, Kubo resraurant

We decided to spend a night at the Hard Rock for a Father's Day staycation. Unfortunately, our experience at the pool was disappointing. When we arrived, we were told "there are no towels" and that there wouldn't be any available for the rest of the day. More than the lack of towels itself, what really upset us was the attitude of the staff member — she was dismissive and blamed it on the holiday. To make matters worse, I found a woman sitting in my pool chair, claiming that a hotel staff member had given it to her because there weren’t enough chairs available. After all the hassle, towels were eventually brought out 20 minutes later — something that could have easily been handled without the unnecessary stress and poor attitude. The rooms were very clean, but unfortunately, the beds were not comfortable. Front desk service was average. On a positive note, our poolside waitress Gianna was excellent — kind, attentive, and very professional. I wouldn’t recommend spending $500 a night for this kind of experience.

Loved the beauty of the decor in the casino restaurants, bars, and especially loved the swimming pools.

The hours of the swimming pools... why do they close at 8pm? The mattress in the room was lumpy.. Late night dining choices were slim. Dinner at the Rise restaurant was not good. French fries were crisp and hot,,but dried out. The meatloaf tasted strange. The gravy served in a little pitcher was piping hot but the mashed potatoes were cold in the middle. Hard Rock Live venue was awesome. The ushers were great handling the crowds leaving at the end of Ringo Starr concert.