Hotel Puerta America

It was very convenient for both the airport and the concert we were attending at the Athletico Stadium. This meant that we had to travel into the centre over the few extra days after the concert but it wasn’t too far, and that was our preference rather than pay even more for a substandard hotel closer to the centre . . No thanks. The hotel boasts very high standards from security at the door through to the reception staff and on to the daily upkeep of all facilities and the rooms. All departmental teams are exceptional which is obviously down to a great management team.

It was a shame some of the facilities were closed for seasonal or other reasons such as one or two bars and social environments . . But we didn’t really miss what we hadn’t previously experienced so the hotel managed to more than satisfy our expectations.

metro station a few minutes from the hotel makes the whole city accessible, very good room for the price

nothing

Amazing pool space, good breakfast, very kind and helpful staff.

My room had some corners that were very dusty, you have to pay 75€ if you want to do an early check-in and the breakfast could have a bit more variety.

Hotel Puerta America is a really magnificent place and I hope I will have a chance to visit it again some day. The room was spacious, with comfortable bed and a nice bathroom. The staff was professional, polite and helpful. I liked the fact that each floor had a unique and unusual design made by various artists. Also, the breakfast were truly delicious. We had a wonderful stay in this hotel.

The hair dryer in our room did not work, but was quickly replaces after a request at the reception.☺️

Design is what you want to see, 12 difren design flors!

Almost everything is good except

Everything was good except the room light was not bright.