Hotel Puerta America

It was very high and each floor had a different designer so its unique.

The jacuzzi and shower was only separated to the beds by a curtain instead of having a proper separate bathroom. Even the toilet was only a sliding door. Would like more privacy with the same

Breakfast was phenomenal. Room was nice, and loved the outdoor pool area.

The see-through glass partition between the bathroom and the room was disconcerting.

Ascensor

La espera en recepcin para Check in /Check out

Stayed on 7th floor, great size bath, loved the electronics in the room to control everything (AC, blinds, lighting, tv) super comfy bed, decent view

Upsetting when reception make an error on the charge and try to put the blame on you informing me the cost of the room had changed from when I booked before realising they had indeed messed up and I had already paid for my late check out. The whole attitude spoilt what was a nice stay. Room service is over priced considering they also change the items you receive I.e crisps instead of French fries.

Good location. Close to Metro. Lovely staff. Love the difference between all the floors, beautiful hotel inside.

Room doors are heavy so make a lot of noise when closed. Floor/ceilings must be really thin as if room above uses shower or toilet sounds as if water running into your room. Also if they put the automatic curtain up/down you hear it clearly. Breakfast was 25 per person which seemed a bit pricey. No gluten free option on bar snacks menu.

very clean, tidy hotel, great roof top bar

nothing to get upset about