Hyatt Place Santa Cruz

I’ve stayed here several times. Always clean. Rooms are roomy and comfortable. Good breakfast offerings. Valet folks are great, always. Hot tub and pool was all in great working order and spotless. Very inviting.

I have stayed here several times but this was the first time I felt a bit disappointed. The light switch in the bathroom was loose and you could see into the wall. I am only pointing this out because they’re usually on top of everything. We had to hear super loud people on third floor all night. Lots of running up and down the hallways. We could hear what sounded like furniture being moved around at 4am. In the past, the staff has always been super warm, professional and friendly. This time we had awkward interactions at both check in and as we were checking out. No attentiveness. When one staff member was helping another with her guest’s questions about “Hyatt Points,” we were not acknowledged at all. We were told we would get a text when the room was ready. When we got there around 5, we were told they weren’t sure if they had a King as we’d reserved. Another employee who overheard (super helpful and professional) stepped in and upgraded us to a Courtyard view room. Could tell he was trying to remedy the situation and it was appreciated. As we were checking out, we asked if we could leave our luggage (two duffles and two tote bags) with them for a little bit, knowing they had a luggage valet system. The staff member looked at us like we were asking for something out of the ordinary and said “we can. But only for an hour.” If that’s the rule, then fine. It was her stand offish tone that rubbed me the wrong way. As they gave us tags, it seemed like we were severely inconveniencing them.

The valet service members were so friendly. Made your day walking in and walking out. Clean sheets and towels daily. Very satisfied with my stay.

The room has great space for a family with connecting room, with sofa as an extra bed too. The continental breakfast has so many options.

There is no 24 hour soup to buy that will be good additional in their small cafe. I'm thankful for providing hot water for the noodle soup that we bought late night from outside.