De Sol Hotel & Spa

Everything was lovely, the staff were so available and kind, the breakfast was so diverse and lovely food and my room was very comfortable. The whole hotel was extremely clean and tidy. Victoria, the manager, was so lovely, and after Acknowledging about being a solo traveller and my birthday, she was so kind in sending a birthday card and some gifts. THANK YOU TO ALL OF YOU, YOU MADE MY STAY EVEN BATTER.

Didn't like the fact that I had to pay for the coffee pods I used in the room, and I didn't know that it's wasn't an everyday compliment, as water was. Please make this clear to your guests.

Property was clean. Food was excellent. Staff were amazing.

Ladies the rooms have nowhere to sit and do your makeup. They have a mirror in the bathroom that steams up and you are approximately 3 feet from it because of the sink. I addressed this with reception and was basically told to use the bathroom mirror. Would not rate this a 5star. More like a 4-4.5 star. Their sister hotel across the road the Volcano Views was far superior and definitely a 5 star.

Not close to town. Room needs to be remodeled. Bathroom mirror decay, room had bad smell.

Beautiful hotel, lovely staff, felt very secluded and calming.

Maybe at times some more staff to come around the pool offering drinks etc.

Almost everything. Lovely location, well set-up. Time of year meant having our own heated pool was essential (main pool cold). Decent gym. Breakfasts good.

Only faults were could potentially offer more food options for kids. And for 5 star a few bits of decorating and updating of tvs.

Cleanness, Breakfast, staff, location location location, service, food, pool, everything, this is call Best stay

Love the property

Spectacular location and rooms

Nothing in particular