Condado Vanderbilt Hotel

The hotel was amazing only surpassed by the friendliness and professionalism of the staff.

The hotels location was perfect, the staff was exceptional! I wish I stayed longer. I will return soon!

There was nothing I didn’t like about the property.

The location of the hotel was perfect; central, scenic, and right by the water. We especially loved the pool area, the variety and ambiance of the on-site restaurants and bars, and the stunning ocean view from our suite. Breakfast was a standout.

As someone who has traveled extensively and stayed at many 5-star properties, I had high expectations for the Condado Vanderbilt. Unfortunately, our experience fell short. While the hotel itself is beautiful, the service felt noticeably lacking. Staff interactions were minimal, with most seeming disinterested in assisting beyond their assigned roles. This was especially evident at the spa, where the receptionist was surprisingly curt when we inquired about Hammam massage availability. Upon entering our room, attention to detail was clearly missing, we found ourselves rearranging items to create a more functional and inviting space. Overall, the lack of warmth and attentiveness made it one of the few times I’ve actually looked forward to checking out.

Great location and facilities/pool/beach options

I am writing to express my extreme disappointment and frustration following my recent stay at your hotel. Upon checking into my room, I discovered a pair of used underwear in one of the drawers—an absolutely unacceptable and disturbing find, especially in what is advertised as a five-star establishment. This is not only a complete breach of basic cleanliness and hygiene standards, but also a clear sign that the room was not properly cleaned or inspected before my arrival. It is disgraceful and completely beneath the standards any guest should expect, let alone from a hotel of your supposed caliber. I brought this to the attention of your staff immediately, and while I appreciate any apologies offered, this incident has ruined my trust in your establishment. I did not feel comfortable staying in the room any longer, and frankly, I should not have had to. Due to the seriousness of this situation, I am formally requesting a full refund for my stay. I also expect written confirmation that this matter is being taken seriously, and what steps you intend to take to ensure this doesn’t happen to another guest. Please respond to this email within 48 hours. If I do not receive a satisfactory resolution, I will escalate this issue further—through the appropriate health authorities, review platforms, and if necessary, through legal channels.