The room and bathroom was very dark. No AC, no water cups.

great location, beautiful building, loads of character, large rooms, v comfortable beds, great staff.

No tea/coffee making facilities. There is a fabulous coffee bar in hotel but it's v expensive.

This hotel is absolutely beautiful from the outside, very stylish and bohemian. It is well situated in the wonderful Chelsea neighbourhood. Check-in was quick and efficient with helpful and friendly staff, and it was nice that all the communications leading up to the staff offered a variety of extras for your arrival. The room was a lovely size, quite surprising for the area, with a really comfortable bed.

Dogs, everywhere, all the time. I totally understand that this is a pet friendly hotel, and the lovely ground floor coffee shop is very popular with locals. As a traveller without a pet, I was quite put out by constantly trying to avoid dogs, they blocked doors, corridors, the elevator. On rainy days, there was a definite odour of wet dog all across the ground floor. The other issue we experienced in the rooms was regarding noise and temperature. The single pane windows were not well maintained and did not close properly, which meant the room was quite noisy. The in room aircon was so ancient and badly maintained, it sounded like it was going to explode every time it was turned on.

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Bathroom light not working properly

felt a little like home

noisy air condition

great location, great outside garden bar!

air conditioner was a bit noisy.