1 Hotel West Hollywood

Luxurious while cozy Great check in , great check out Friendly and pro staff from valet to front desk to other staff walking around engaging with the customer - very rare these days so I appreciated the mini bar lady asking if she could help me with my luggage! That mindset there is priceless!

Nothing to moan about . It’s spotless , clean, quiet, and made me want to come back again next time

The hotel was clean and staff was friendly.

The bathtub was so high up that my friend slipped and fell and got covered in bruises. The food was awful each time we tried it, and not worth the money. The hotel is confusing to navigate. We paid for spa treatments just to find out there’s no normal spa facilities (sauna, steam room, etc).

Comfortable bed Great shower pressure Well designed Small but well equipped gym Nice rooftop bar Lobby bar is cozy and vibrant

Several little things that were cumulatively annoying. 1. App - guests are expected to download an app and create an account yo get digital access to services like check out etc. great idea but it would only work if booked directly with the hotel NOT if booked through booking.com. This was frustrating as there is very little staff at the front desk. 2. Website says there is a car that will drop off guests in a 3 miles radius. No more it seems. 3. Room - skyline king - very little daylight (unlike picture on website) as the room has two narrow windows with a pillar in between with curtains that were hard to open on both sides. 4. Low lighting is a feature across the hotel- lobby, hallways, bar. Maybe a positive for some but not for us.