Homewood Suites By Hilton San Antonio-Northwest

Good location, gentleman that checked me in was very pleasant & helpful, had to change rooms because A/C wasn't working, can't remember his name. Premises clean

The breakfast one morning was horrible with the refried beans, no meat option & the oatmeal was very watery, other guest were disappointed as well. Had to leave & buy breakfast. The other morning breakfast was decent. Just need more variety each morning.maybe turkey bacon/sausage & pork. Years ago your breakfast & dinner was excellent. I believe housekeeping may have unintentionally discarded my bag of vitamins/supplements that were on the kitchen table. It was there when we left the room but noticed it was gone when returned. May have thought we checked out, starting cleaning room then realized they made mistake. If so I wish they would have admitted it when I asked or reimbursed me for the vitamins.

The staff

Room was a bit dated, but overall, very pleasant experience.

I liked that it was easily accessible, the room was clean and confy.

I asked for a crib, they provided one but it had no bottom part, I called front desk to let them know and asked if they could send the missing part and completely ignored my request and it never arrived. Breakfast was meh, closer to bad!

The Location was nice, lots of room.

Upholstery needed cleaning throughout the hotel and pull out bed mattress was very very uncomfortable basically sleeping on springs.