Waldstatterhof Swiss Quality Hotel

The property is situated very close to train station, has a Migros (grocery store) right opposite it and is walkable distance from the Chapel bridge. Multiple eating options around and the room was spacious. The property even provided a baby cot in the room without request or charge.

Nothing as such

Location, friendly staff, super clean, newly renovated room

Rooms facing street were sometimes noisy in the middle of the night

Location

Too pricey for a 3 star

Near in train station.

Check in time is 3pm but I get my room after 4:15pm

Very convenient location for an overnight stop, right next to the train station.

A bit warm in the room, despite being only May. No aircon or fan, definitely needs better ventilation. Uncomfortable pillows, way too thick.

I loved the location of this hotel. A 2 min walk from the attractions of Lucerne and the main station. We had the Premium Double Room and the room was incredibly spacious and luxurious. We had a lot of space in the room which was perfect for my mother to move around.

What could have been better was the inclusion of buffet breakfast in the package price + a bit more generous servings of coffee cups for our morning coffee.

Very good location, beautiful building exterior Nice and helpful staff Reasonable room size and design

Building is old so walls are thin, you may hear noise from neighbours and downstairs.

Our room was nice and modern. It was facing the inner court, so it was very quiet. They had slippers for the room which we really appreciated. It is so much more comfortable and hygienic than walking in you shoes or socks in the room. It is standard in Asian hotels, hopefully it will catch up in Europe. The location is great. Train station, old town and ferry piers are all in walking distance. Less than 5 minutes by foot. The staff is very friendly and helpful.

Two more hooks in the bathroom would be great, for clothes/towels. There was only one. The shower head was not adjustable. It would be great to have a shower head where you can adjust the water flow. It was strange that the wastebins in the room and also in the bathroom had no garbage bags to line the insides of the wastebins to prevent the insides from becoming coated in waste material. Waste can still contain liquid, like a sauce. It would be great to update the room door with a key card lock system instead of those heavy keys. We always gave our keys to the reception which was ok but a key card lock system is just more convenient and standard in hotels. We didn't see an air conditioner in our room. For us it was ok because it was still spring. But in summer it could be too hot in the room. The breakfast was just acceptable. Not much choices and they didn't refill items like buns or yoghurts very fast. I got the last bun and even after I was done with my breakfast, there were still no buns refilled.