Service, staff, activities

Rooms are bad, not 5 star

Visually the hotel looked nice. The grounds were well maintained and it had the appearance of a 5 star resort.

Prior to arrival I got a call wanting me to confirm the requirements for the stay despite listing those things in the booking. There was not hot water for showers. It was like warm at best. We tried to get it fixed but there was nothing that could be done. Tried showering at different times but same result. Very unsatisfactory. The food options for a 5 star resort were very disappointing overall for a 5 star western brand resort. One night, we both ordered the salmon and rather than us both getting the salmon each they brought out one to share. When we pointed out the mistake, the waiter then expected one of us to eat this while the other waited for another meal to be cooked. I told them to make two new dishes but when they returned, we had one new dish and the original which was now cold and dry. I then asked for a new salmon dish to be cooked and served but what came out looked like the same dish re-heated with raw vegetables. At that point I gave up and just ate it. The staff just didnt seem to understand what was wrong and couldnt understand what the best customer outcome should be. This was clearly poor training. The manager came over and apologised and offered naan bread and complimentary dessert, which at that point was not what we wanted. Eventually a more senior manager said that we would not have to pay. At the end we got a bill for one glass of wine and water, which in the scheme of things seemed petty to charge us for this. This experience really highlighted the need for better training of restaurant staff. We had numerous interactions with staff that showed a real lack of understanding in how to deal with basic requests and what to do in situations where things went wrong. I would not recommend this hotel.

Beautiful architecture! Amazing service. Siddharth took care of us from check in to check out and left no stone unturned. We were celebrating a birthday and he even had our room decorated

Nothing

It was our anniversary and the room was very beautifully decorated. Staff was very courteous and humble

Food options and variety is one thing that can be worked on

Good location, big rooms, great breakfast

Property has not been refurbished for a long time

Location, views from room and the breakfast.

The rooms are a bit small; there was a certain smell in the room; staff is not as friendly to be honest. Breakfast place is super cramped and always crowded. Overall I dont see it as value for money.

Stunning property Luxury rooms and facilities

Nothing

Location, Architecture and Customer Support.

Not many food options. They have only 1 restaurant and 1 bar. In evening they also have roof top dining option.