The Ritz-Carlton Half Moon Bay

Stunning location

Nothing

After requesting a new room I was very pleased with the view and the room overall. It was a great experience for my first time staying in the hotel. The spa experience was just lovely and exactly what I needed.

Was a little disappointed with the location of the pool and how it's in a covered area with no real views. Felt a little out of place but understanding that the hotel is built around a championship golf course, the pool isn't why people go.

Beautiful location. Very good room with all thoughtful touches.

Value for money is not there. For people who come just for experience its a steep price to pay. There is no one that could personally demonstrate how to unlock all benefits and show especially first timers how the experience could be maxed.

Customer service is outstanding

I was given key for someone's room and I entered someone else's room and it was extremally embarrassing but the staff who gave the key by mistake was super sweet. I specifically booked the room with ocean view but I was given room with golf course view but late at night the receptionist offered to change my room but it was difficult to move sleeping kids with all of the stuff from one room to another. Wife wasn't happy with non ocean view room but mistakes do happen sometime and that's ok