Hotel Puerta de Bilbao

We stayed here for 7 days in June, partly booked via Booking.com and can strongly advise against this hotel. We were probably not alert when booking, because the prices on the invoice varied per day. The most expensive day was invoiced for 230 euros! For that money we got a bare room without a minibar, without toiletries and even without a toilet brush. The shower drain needs to be cleaned. Room with thin walls. We experienced the shaking of the bed at the neighbours. A coffee machine or waterkettle cups or glasses are not available and is not supplied for this price. (We have asked confirmation). The hotel restaurant also does not open before 19:30. The hotel is located outside Bilbao and it is a 20-minute walk from the hotel to the Ansio metro station. (Hardly any shadow on the route to station) From there another 20 minutes to the old city Public transport to the airport is time-consuming. Taxi takes 20 minutes. No hotel shuttle service..Clearly not a tourist hotel but for business meetings. Going into town will not happen often. The same or better room can be booked in this hotel for 90 euros per day. So be alert and avoid this hotel.

Parking under the hotel was convenient and spacious. Big spaces for big cars. The room was comfortable and the shower was fine.

Really good location, only booked to be close to airport. Aldi and McDonald’s within 2 min walk.

Info on booking on how to access the parking

Nice quiet pool for the children. Nice seating area by the pool for adults to enjoy a drink. Good breakfast with lots of variety - notwithstanding eggs, bacon, tortilla.Also cold meats and cheese , fruit cereals and bread/ buns. Orange juice was delicious. A gluten free section for coeliac was a nice surprise. Bedroom had a big comfortable bed with blackout curtains and an additional interconnecting sitting room that we used for the children to sleep in. They slept on a pull out couch which was surprisingly comfortable. Very helpful man ensured we got some food to eat prior to departure on a Saturday morning when we had completely forgotten that breakfast was served at 8 not 7. We were getting a bus to Biarritz at 8. They ordered a taxi advised re time for booking and ensured all went smoothly. Lovely female lifeguard with lots of tips for tourists on our first evening. Hotel was perfect for our needs. Only downside is location. It is a 10xminute very easy walk to metro to Ansio stop near Bilboa exhibition centre and 12 minutes on the metro to get to the old town of Bilboa.Gey off at Moyua if you want to see the Guggenheim. It is 10 mins away from metro stop. To combat this problem be prepared to pay more for closer proximity.

Only downside is location. It is a 10xminute very easy walk to metro to Ansio stop near Bilboa exhibition centre and 12 minutes on the metro to get to the old town of Bilboa.Gey off at Moyua if you want to see the Guggenheim. It is 10 mins away from metro stop. To combat this problem be prepared to pay more for a hotel in the city for closer proximity. The metro system is excellent. Fast and effective. Make sure to select 2 zones when buying a ticket as Ansio station is on zonex1 and the city destinations are on zone 2.

Pool .restaurant

No room service. Aircon no working

The location and Staff

The television has no English speaking channels not even sky news.