Kempinski Hotel Gold Coast City

Hotel location was fantastic and the architectural design of the hotel is fabulous.

The illumination of the rooms are not so good as it is warm white and has a single control which isn't much of an option or preference for most people in case they want a different lighting (white bulbs) or multiple controls in regulating it.

Nigerian cousins

Texi arrangements

Facilities are pristine clean as usual. Restaurant delivers a great service and breakfast is a definite plus. Room service staff is exceptional F&B is top notch The Spa is a delight

I have stayed at Kempinski Accra several times over the past years. Check in takes way too much time. Welcome warm towels/ fresh drinks would be a nice addition. The Lady in red just smiles to guests. She should be able to read the room and know when to correct shortfalls. There was a better one a few years ago. Hotel Management needs to improve the lighting in the rooms. Please add an option to have more light especially towards the entrance of the rooms. A The Gallery does not live up to its promises. The Concierge does not pick up the phone. I have not been able to reach the concierge throughout my whole stay. I have seen other Kempinski hotels in Africa deliver a better service. Overpriced in its current performance regarding attention to detail and customer experience.

Staff was courteous

Housekeeping services were frustrating. Even after leaving request to clean room it was not done. Shuttle service from Hotel to Airport is not reliable. I was delayed by more than 20 minutes from scheduled time and then had to call Uber. I also have feeling that hotel has earmarked some rooms for travellers with discount from Booking.com, sort of you pay less you get less. Hey we get discount because we are making lot of bookings not that we are not able to pay/afford. Maybe I am wrong, It is for booking.com to check.

The Kempinski Hotel exceeded all my expectations, providing a royal experience from the moment their airport shuttle picked me up to when it returned me to the airport. Their services, food, and customer service were unparalleled. Throughout my week-long stay, every staff member, including those from the Lady in Red service, room service, laundry service, poolside, drivers, porters, greeters, security, dining room, and front desk, displayed top-notch professionalism. It was the perfect stay for my first visit to Ghana. While all interactions with the staff were exceptional, a few individuals truly stood out: Shuttle Drivers: - Hamza: I was all set and waiting at the airport when I arrived in Accra. I didn't have to lift a finger; Hamza cared for everything. He shared valuable information throughout my ride to the hotel and was incredibly informative! Thank you, Hamza, for your hospitality and welcoming me on my first visit to Africa! - Noah: On my return trip to the airport, Noah's exceptional help and kindness in handling my heavy bags and ensuring my comfort while waiting were greatly appreciated. Thank you, Noah, for going above and beyond; I enjoyed it! Dining Staff: - Daniel: He provided valuable recommendations and checked on me during my dining experience, offering empathy and care. Thank you, Daniel, for caring and making my first and last visit to the dining room a pleasant experience! - Richard: Attentive and accomplished, Richard even arranged a birthday cake for me, making my birthday trip memorable. Thank you, Richard, for your thoughtfulness and remembering to make my birthday memorable! - Beverly: Beyond her duties, Beverly offered hair product recommendations and assistance, ensuring I looked my best during my stay. Thank you, Beverly, for exceeding your responsibilities to assist me with my hairstyle needs. Your knowledge will prove to be invaluable throughout my stay in Ghana!

My only suggestion would be for the hotel to sell those lovely branded bathrobes.