The Meritage Resort And Spa

My recent stay at this hotel was abhorrent! Upon arrival, I was assigned a room that did not match my reservation. The room I received lacked a balcony and had a small window with a view of a roof space covered in fresh bird droppings. Additionally, the window shade was broken. I contacted the front desk twice to request that the shade be repaired, but no one came to fix it. As a result, I was unable to sleep due to the light coming into the room. The following day, I spoke with a concierge who learned of the issues and went to the front desk supervisor, Tiffani, who authorized a $50 hotel credit to my room to compensate for these issues. I subsequently used this credit to purchase breakfast at the Blend Café. However, upon checkout, I was informed that the $50 had not been credited to my room. Instead, the amount was deducted from my $100 incidental hold. I waited an hour to speak with the concierge again, and he confirmed the credit with Alicia at the front desk and she acknowledged the $50 credit and assured me that a receipt for a chargeback to my credit card would be sent immediately. As of today, I have not received this receipt.

Customer service at the front desk. The lack of urgency to help with the broken window shade. The fresh bird droppings in front of the window prevented me from opening the window for fresh air.

Very attractive, elegant and upscale.

Couldn’t get the fireplace to operate properly.

Very nice accommodations. Friendly staff

I was in a group of 10 couples, just figured to get a better break on room pricing. No special treatment

The location near everything but still peaceful and quiet

The staff weren’t welcoming like they just walk right past you no hi or welcome like I’ve had at other resorts