The Meritage Resort And Spa

The staff were pleasant and helpful. The food and service for breakfast at Olive and Hay each day were great, especially Anthony who served us for two days and greeted us the other two mornings. There was a bit of a hiccup at check-in, but concierge, Tiffany, quickly resolved the issues. I loved Our Lady of the Grapes chapel on the premises and delighted in being able to attend Mass each day. Also loved being able to take a short hike through the Trinitas Vineyard.

Check-in was a bit confusing, perhaps because I had booked two rooms. Housekeeping was definitely inconsistent. One room never got made up one day. When I texted for two things (help with the safe and an iron) identifying which room, they knocked on the door, disturbing our guests, in the other room. Some days, we got new towels, other days, they simply took the used ones away but did not replace them. They never replaced the used shower cap, make-up remover, or cotton balls. Some days, they put all of the throw pillows back on the bed, other days they left them on the sofa where we put them at bedtime.

Welcoming staff, though check'-in was a bit confusing. I had paid for two rooms, but the desk clerk charged us again for the second room. The delightful concierge, Tiffany, corrected it the next day. In our room, the ground level sliding door to the outside was unlocked when we arrived, the safe did not initially work (they sent someone to repair it), and one of the hinges on a dresser door was broken, so it was impossible to open the top drawer without adjusting the broken hinge. There was a streamer in the closet, but no iron or ironing board. When I asked for them, they were sent to our room. The maid service was inconsistent. The supplies of make-up removers and cotton balls were never replenished. Sometimes they left two towels, sometimes only one. Sometimes they put all of the decorative pillows back on the bed. Sometimes, they just left them on the sofa, where we put them while we slept. Because I had reserved and paid for two rooms, when I would text about my needs (safe repair, iron) and even though I stipulated room 4123, they knocked on room 4117, disturbing my daughter and son-in-law. We enjoyed our daily breakfasts at Olive and Hay and particularly our waiter for two days, who greeted and seated us the following two days, Anthony. Every staff member we encountered was pleasant, welcoming, courteous, and friendly. We loved the chapel and the ability to go to daily Mass there. I would have no trouble recommending Meritage.

It was very quiet and had everything we needed within the property or nearby.

We couldn’t connect to the wifi.