Chamberlain West Hollywood

Everything

N/A

Great location, no noice area, room comfortable and clean.

Price of parking, like you are not guest of the hotel

The only thing I liked about the property was the location.

I rarely write reviews, but my experience at this hotel was frustrating enough that I felt compelled to share. From the moment I entered my room, I noticed what I thought were just a few stray insects. Unfortunately, it turned out to be drain flies, which were both disgusting and unacceptable for a hotel in this price range. At first, I second-guessed myself, thinking it might be a fluke. But as the stay went on, they continued to appear. When I brought this up to the front desk, their only response was a flat, “Thanks for letting us know.” No apology, no empathy, and certainly no offer to move me to a different room or provide any kind of solution. I expected more professionalism and concern—especially when you’re paying a premium. On top of that, the room I was assigned required a long walk down a hallway and then downstairs—with no elevator access in sight. At check-in, the staff never asked whether I was physically able to carry luggage down stairs, which should absolutely be part of the check-in process, especially in a hotel that spans multiple levels without proper accessibility. Suggestions for improvement: Ensure rooms are pest-free before guest check-in and act promptly if issues are reported. Train front desk staff on how to respond with basic empathy and offer real solutions. Ask guests if they have mobility concerns before assigning rooms that require navigating stairs. Offer room changes or assistance when a guest raises a legitimate issue like pests or accessibility challenges. Unfortunately, the experience did not live up to the cost or expectations. I hope the management takes feedback like this seriously and implements real changes.

Great location and comfortable room. I will definitely consider staying at the Chamberlain on my next visit.

The rooms were very spacious and clean