Four Seasons Resort Oahu at Ko Olina

Finely presented, exceptionally friendly and professional front of house, concierge and restaurant staff. Restaurant food was excellent quality.

We booked 2 adjoining rooms for 3 nights. One of the rooms’ availability was delayed until 5pm on day of check in since hotel was fully booked. Housekeeping did not service rooms one of the days. To be fair the hotel compensated is for the above oversights, but they should not happen at this standard of hotel. Despite double room rate of $1150/night, no breakfast was included. I recommend they just include breakfast in the overall room tariff than try to chase an extra 30-40 bucks to avoid irritating their generous clientele.

Enjoyed our 6 night stay. The staff was very accommodating and did their best to ensure we had a great experience. Property was beautifully maintained and offered a lot of food options, multiple pools, and a lovely beach area on the very calm bay. Cleaning and concierge staff were very warm and helpful. We were given lots of attention throughout our stay and offered many complimentary items throughout each day such as bottled water, extra Nespresso pods in our room, anniversary gifts for our wedding anniversary and a beach bag to use during the stay. We had some issues with the room we were initially given and were upgraded to an ocean-view room right away as a result. The complimentary departure lounge was a cherry on top, which can be used by anyone who would like to take a shower, repack, and prepare for their departure after they've already checked out. We used it for an hour to get ready for our flight after spending the whole day enjoying the property on our last day. We were also given complimentary late check-out until 2pm, but this may be because of the length of our stay. Although the West coast of the island was not our favourite coast overall, we did enjoy the calm bays of Ko'olina and the beautiful sunsets. The hotel is also located very close to the airport – it only took 20 minutes to get there when we departed. Would highly recommend if you're looking to stay on the West Coast and are looking for luxury accommodations in a quiet part of O'ahu.