Everything. The location, the view, the welcome and the hospitality.

The pricing of the food items it too steep. For one meal for 2 (nothing fancy) the bill comes out to about Rs.5000. This is especially steep when there are no other places to eat around the property

Everything that the property offers is exceptional. The hospitality is amazing.

First of all, the property is absolutely stunning! Everything is clean and looks brand new. The room was spacious and beautiful. Second, the service was the best I have ever had. They are taking care of anything you can think of with the highest standards and always with a smile. It was a perfect stay!

The only thing that needed an improvement was breakfast. When the place is packed, you'll need to wait for a table (we waited one time for 20 minutes) as they dont really have enough tables for all rooms. Also, the waiting time to get the food was pretty long and there weren't a lot of international food options at the buffet. But even that was ok as the staff was very helpful and did their best to fix everything.

The staff at this hotel were exceptional and helped in whichever way they could. Special Mention to Bhagwati Sharma, Who looked after us very well and helped our stay go from wonderful to Exceptional. Also, Aakash and Sahil made us feel very welcome.

Service was excellent... Location is fabulous

We were curious to visit the first Raffles property in India and decided to add this to our trip. The property is well maintained, located on a beautiful lake and the room with a private pool was beautiful.

In plain simple words, this hotel lacked the warmth of Indian Hospitality. It comes from the brand and its DNA. We were applied coming from Oberoi and taj Lake palace. First of all, the hotel was designed for weddings. There are dedicated places for rituals and parties. The hotel lacked functional areas, for kids and activities. Not even a single activity was offered complimentary with the room. The staff was too mechanical and cold. There were no price uniformities, we were charged different prices on our bill than what was stated in the menu prices on 3 occasions. We raised this matter with the staff, they said they will look into it, but no rectification was made. We were charged for baby food when no Indian Brand ever charged us for baby food. Further, There is only one restaurant for lunch that too with minimal vegetarian options. Overall the hotel was beautiful but it lacked soul.

Room Garden was smelling extramly bad ( sevage water smell ) Mosquitos .