Nautilus Sonesta Miami Beach

I do not recommend staying at Nautilus Sonesta Miami Beach. On the very first day, my friend and I were bitten by bed bugs, which indicates that the hotel is old and dirty. Additionally, upon check-in, $500 was charged to my bank card as a deposit, and the money has not been refunded. The hotel is outdated and unclean, and the photos on the website do not reflect the reality. Overall, my experience was very disappointing, and I would suggest looking for better options elsewhere.

The hotel is nice and clean! No complaints! The only thing that got me upset was the fact that pool was closed and I was never informed about it until the day I was checking in. They offered me hotel credit as a compensation so I had no choice but to accept it.

Hotel was clean and staff was very friendly and helpful. A special mention for Armaan on the reception desk was very understanding and helped us in getting a bigger room as our room was too small for 4 adults. Breakfast was good.

Rooms are very small so we had to move to a bigger room. Alos, they have complimentary 2 chairs if we are hotel guests at the beach but if we are paying for a room for 4 adults , how can they just give us 2 chairs? Umbrella is not included either. During our stay one of the elevators stopped working and had not started for almost more than a week.

It's my third or second time at the Nautilus. It's very reasonably priced, the property is beautiful, the beach is great and well serviced. Breakfast a'la carte is very tasty. The room is big enough.

Location

Close to Miami Beach and easily accessible

Small rooms