516 Water Street, Santa Cruz, 95060, United States
Located in Downtown Santa Cruz this hotel is 15 minutes' walk from many shops and restaurants. The hotel offers a seasonal outdoor pool and rooms with free Wi-Fi. Parking is free for guests. SureStay Hotel by Best Western Santa Cruz rooms include a microwave and refrigerator, for midnight snacks and light meals. SureStay Hotel by Best Western Santa Cruz provides guests with a daily continental breakfast and USA Today Newspaper . This hotel is only 1.5 miles from Santa Cruz Beach Boardwalk and the Santa Cruz Wharf. Mystery Spot is less than 10 minutes' drive away. The University of California, Santa Cruz (UCSC) is 15 minutes' drive from the property.
Explore our expansive selection of rooms available below with exclusive discounts, so you can feel good about your booking and make the most of your travels.
Explore our expansive selection of rooms available below with exclusive discounts, so you can feel good about your booking and make the most of your travels.
Hotel employee was excellent checking us in
No phones in the hotel
No staff at desk,Stains on wall,fridge made ticking noise all night so we unplugged it, hair on towels,sheets had black stains,walls thin can hear everything. The window did not have a lock,was locked with a stick that you had to place.Did not feel safe.
The location is pretty close to boardwalk and UCSC
There were some pretty sketchy people. There were a lot of students so they placed my family in the back of the hotel. Did not sleep well.
Running on a short staff they do an amazing job here. They are friendly kind and courteous.
I believe the housekeepers need to do a more thorough of a job on cleaning the room I do do a very good job although a few things were overlooked.
Very clean updated older property, well kept, fantastic staff. Excellent value.
The staff was very nice & accommodating.
The room was visibly dirty upon arrival... hair & crumbs all over the floor & grime in the bathroom. Just hadn't been cleaned thoroughly at all. Made me nervous about sleeping in the linens. Had to clean the bathroom myself. Shower pressure was insanely strong like constant jet so could only give the children baths. Door very easy to open & the top lock didn't work so we spent all the time in the room trying to stop our 16 month old from escaping.
The manager allowed us to early check in
The noise of the air condicioners all night long coming from other apartments. Pictures in the website were enhance, specially the swimming pool area.
I have a 1 year old daughter and a tweaker was running around outside cussing and screaming and I was trying to grab my daughter and she was trying to fight us I got locked out of my room the had to come break the door down I should get a full refund. Putting my daughter in jeopardy and they called the cops on the tweaker they had a straight up trap hotel room right under neath us tweaker going in and out all night
I have a 1 year old daughter and a tweaker was running around outside cussing and screaming and I was trying to grab my daughter and she was trying to fight us I got locked out of my room the had to come break the door down I should get a full refund. Putting my daughter in jeopardy and they called the cops on the tweaker they had a straight up trap hotel room right under neath us tweaker going in and out all night