Hilton Tucson East

Clean

No. Amenities for non Hotel Members. All should be treated like royalty at the prices they charge.

Location and beds.

I hardly bother reviewing a place; I never wrote such a lengthy one. I feel like I owe this to the community. Looks like a movie set hotel. It is aged and dingie at every corner of it. Towels are beige. Elevators look like work in progress. The restaurant does not seem to have a chef; you can choose between well done burgers, nachos and some other unsavory items. We changed room 3 times during a 6 days stay. First room had a view to what seemed a dump that also served as a hobo campground; we requested another room that would allow us to wake up every morning and smile at what Arizona really is - a magic place with gorgeous scenery. Second room had a gorgeous view to the Catalina Foothills; we went for an afternoon nap and woke up due to an ungodly stench coming from next door. The toilet got clogged and personnel was trying loudly to contain the issue. We rushed to the reception asking to be relocated once again; we were welcomed with a sour and condescending attitude. Nevertheless, we got a third room with a view to the same hobo campground. The cold water faucet was acting up so we informed reception; we were told that it will be fixed while we are out. I got called in the room by some buildings engineer asking when is a good time to stop by and replace the faulty faucet altogether; he requested 25-30 minutes to perform the job. Obviously not a big deal; we left word at Reception and the job was done. The WiFi borked; I informed Reception that the WiFi borked and we can no longer connect on 4 different devices which were working fine in the morning of the same day. I was offered some well intended but misinformed advice on how us being in the Apple ecosystem may have affected our connectivity to the otherwise perfectly functioning hotel WiFi. I was offered the opportunity to call ATT on a number from a binder at the Reception and try figure it out on my own with the ISP.

I did not get breakfast. Staff was friendly and attentive.

It was not indicated on booking site there was a charge for parking, which, for where this hotel is located is ridiculous. The bottled water with the message free for so and so members but for the rest you it's 2.00 is tacky. Only 2 electrical outlets worked. I informed front desk who said they could send engineering, I politely declined. Engineering came anyways at about 8pm. Then proceeded to turn on the lights and test the outlets I already said didn't work. Extremely annoying. The bed was uncomfortable, it felt lumpy and for a "newly renovated" location to see a piece of cardboard wedged under the countertop in the bathroom, so it was level is laughable. Definitely not worth the price paid.

The location was great as were the facilities. Bed was comfortable, room was clean and spacious.

I was VERY disappointed that for the price of the hotel, breakfast wasn't included. There was a breakfast buffet that you could pay for. I looked at it and it was sad and not worth the price.

Everything but the cost

Cost n to have to pay for parking on top of it!!!