Fairmont Jasper Park Lodge

Fairmont JPL is situated in a secluded, quiet area just about 2km outside the Jasper main town and it's got a lot to offer in terms of the things to do. I love the old luxury lodge feel and the way things are arranged in the Park - clean and comfortable. You can take leisurely trails and also engage in several types of water sports, or just casual boating. Check was easy just head to main lodge and did not take too long for us so it was efficient. Generally plenty of parking spaces for everyone though on busy holidays like the Canada Day when we were there we had to park farther away when returned late. Service overall is friendly and helpful. Good and comfortable bed. You can check-out quickly directly on TV using remote.

Room was a bit small compared to the pictures (we booked the King bed room). No A/C (confirmed by concierge) for a room that costs 2500cdn for 3 nights.... unbelievable. Room got really stuffy when you visit Jasper in July. They give you a ceiling fan and a vertical fan but over the 3 nights of our stay we got woken up several times, sweaty. Bathroom had no ventilator and it was quite small as we could not even lay out the bath mat otherwise it'd get jammed under the door when you open it. Previously said service overall was good, though the reception at the Great Hall restaurant really need some improvement. Hostess had a stern look and serious manner. This is not a business hotel ... would help to have some smile when greeting guests. Luckily our waitress was friendly and approachable. Food was fine and we had the poke bowel and pull pork sandwich. Very reasonable portion but a bit too greasy and heavy so we did not finish.

The facility is spread across 700 acres and that's a rare find. Beautifully managed by the staff, great options for people in all age groups. The canoe ride and kid activities are great options.

Food options could be better. Just one restaurant makes it hard to find a spot during peak periods of the day especially when you are travelling the town and get back at odd hours, the menu could also be more diverse to cater to different palates.

Not a lot really - nice views over the lake

Outdated, cabins need refreshing (bathrooms are new and good), terrible customer service especially at the concierge desk and the shuttle driver - an expensive disappointment

The staff specifically Jan at the front desk and the food at Orso!

Rooms are incredibly dated, cafe is not good for the price. The place just wasn’t what I hoped.

Outstanding views

The rooms are fine , very cabin like , bathrooms are tiny

Property location, staff are very courteous and prompt, very clean rooms.

Very limited choice of food cuisine in both main restaurants. No vegetarian choice, no chicken dishes. Quality of certain dishes are over priced

Setting, friendly staff

Very expensive, over the top, even for this quality of rooms.