San Diego Mission Bay Resort

location

no room service, QR code never worked. no elevators, no working fan in the bathroom

ambience

nothing

I loved the pool and the smell of the facilities . Everything was wonderful and the staff was amazing

The pool area was clean, beautiful and relaxing

The stay has been good overall, but I do have several concerns about the condition of the room. Upon arrival, the room was very dusty, which triggered my allergies. The bathroom was also quite dirty—there were multiple hairs on the countertop, noticeable stains, and the shower itself was unclean with more hair present. Additionally, the sink was not draining properly, causing water to accumulate. Another frustrating issue was the lack of basic supplies. There was no extra toilet paper or napkins in the bathroom, and I had to call reception around midnight just to request toilet paper. Lastly, there has been ongoing construction from early in the morning, which made it difficult to rest. I was awake very early due to the loud construction noise, which significantly disrupted my sleep. Given the condition of the room and the inconvenience caused, I feel the price I paid does not reflect the level of comfort and cleanliness one would expect. It felt more like I paid for discomfort.

Booking.com disclosed a $38 per day resort fee and I was charged $40 per day resort fee. I would like a refund of the difference. There was not disclosure about this rate being subject to change.