Clean for the most part

Toilet didn't flush shower did not work Staff sometimes to pushy or just would ignore you.

Location and design

The preservation says everything included when you get there they charge you for Internet and safe box, also, they pull your inconvenient for restaurant reservation

The property is very good and clean

the room they gave me the smell was pure mold I told them but they didn't care

Only people how take the food and tours

The hotel staff provides the worst hospitality and customer service experience. no room service

The lights go out all the time, the food taste disgusting, the staff constantly over charges for everything, including charging $200 for a plastic bracelet if you dont return it during check out. This resolver should be closed and reported.

The room was excellent

The electricity went out often this was an inconvenience. Also the staff that promotes joining vacation club program needs not to pressure so much for joining or ask for money when they finish the so called tour of the complex.

The breakfast is not on top

Food could be better

location

the check-In process, staff were very rude and unwelcome