Papaya Playa Project Tulum a Member of Design Hotels

Location..Beach side is really great :)

Room service is really bad. Lot of Mosquitos . Would not suggest with family or kids.

We stayed in one of the cabanas and loved it! The staff were amazing and attentive- loved that you could text them with questions and get answers right away. Clean, fun, right on the beach! The perfect getaway!

The proximity to the beach and natural beauty of the area. The daily yoga sessions were very enjoyable.

The rooms were poorly laid out, lacked basic security features and provided little separation from the elements. I heard every other nearby guest, staff, animal, and vehicle pass by. This lead to a poor night sleep and overall negative experience.

The staff is amazing! Super sweet and nice! Everything we asked for they went above and beyond to make it happen. The yoga classes are great! The beach house is perfect.

The only thing is that its a little jungle, so there are some bugs of any type.

Hotel employee is the best! No other way to say it. Everywhere you look there is something magical to see. I love to walk around the property and take photos. Coffee shop is open 24/7, Saturday Night Jungle Parties are epic, and the staff is truly amazing.

I wish the bar was open a little bit later each night but first world problems, no real complaints -you can always get beer and go to your room from the store or some thing

Interesting hotel concept; good location on beach

Way over-priced for what was being offered. Facility is not well maintained overall; many areas were closed, in dis-repair or under construction. Staff was friendly but no well managed. Took an hour in morning just to get coffee; slow service.

PAid 600 usd for a jungle pool villa only to get my cousin and his fianc refused entry; bare in mind both have ids and both are mature next thing the doesnt the same night receptionist insists on not giving me keys to my villa but made an employee open the door and leave with the key bare in mind I checked in 8pm and paid 609 whereas the average is 95 for even a better size room. Very disappointed with this decision and experience. The receptionist is using an excuse that I had a female friend over last night which is non of his businesses and believe me when I say I was solo and left 5am that day. Super rude and unprofessional night shift individual I wouldve been so happy if hewasnt serving that dayt

Your morning and afternoon staff are amazing definitely night person is not close to par

Beautiful resort situated between jungle and beach. Turtle nesting site which was beautiful, and a spider monkey who lived in the property. Enjoyed swimming in the ocean and looking at the tropical fish in the water.

Unfortunately the prices have skyrocketed in Tulum, with services decreasing. My partner ordered a 500 MXN peso cocktail (~30USD) at the hotel which was served in a small plastic cup and was bland. There was no available water, only sold for 140 MXN (~$8.20USD). A 10 minute cab ride into town was also 500 MXN peso making it hard to get around. We were not allowed on the beach at night, not even just to sit on the stairs nearby. I feel that at the high price we paid for the room, a higher level of service is required.